Privacy Policy

The short version

We use what you tell us about your trip to plan your days. We run no advertising, we sell nothing about you, and we do not follow you around other companies’ apps. Where you are standing never leaves your phone.

What we hold about you

Your account: a sign-in identifier and the date the account was made. That is the whole record. Your email address and your name stay with the service that signs you in.

Your trip: the answers you gave. Travel dates, which resorts, how many adults and how many children, the children’s heights if you entered them, your priorities, your pace, your break and meal answers, what the day must honor and what you most want protected, anything you said you refuse to miss, any note you typed for us, what you told us you have already booked (where you are staying, park tickets, getting around) with any words you added about it, and any change you asked for afterwards. A question you skipped is missing from the record rather than stored empty.

Everyone on a trip, including a guest you invited, can read the priorities each member set for it. Nobody outside the trip can.

Your starred rides: which ride, whether its bell is on, and, if you allowed notifications, your phone’s push token.

A crew invite you sent by email: the address you typed, whether the message went, and when. Our email service carries the message, and the address is deleted with your account.

Your purchase: if you bought on our website, what you bought, the price, the payment processor’s references, and the email address you bought with. If you bought in the app, Apple holds the transaction and we hold the fact that your account has access.

What the guide costs to run: one row per call to the partner service, holding the screen it came from, the model, the effort setting and the token counts. No question text, no answer text, and no account identifier.

Where you are standing

ParkCue asks for location in one place: the park map, and only after you have read our own explanation and tapped to accept. It is never asked for at launch and never asked for during setup.

We ask for foreground location only. There is no background permission, no always-on tracking and no geofence. The reading goes to the map drawn on your phone, and it stops the moment you leave that screen.

No coordinate of yours reaches our servers. There is no table in our database that holds one. Location is never sold and never shared.

Saying no to location leaves the whole guide working. You lose the dot on the map and nothing else.

The web workspace

ParkCue also has a web workspace at app.parkcue.app. Signed in with the same account, it shows the same trips, crew, deadlines and change requests, and everything in this policy applies to it.

Signing in on the web leaves a session in your browser from the service that signs you in, and that service’s script loads on every workspace page.

The web workspace never asks where you are. Its park map loads its map tiles straight from the map tile service into your browser, which sees your IP address the way any website does.

Notifications

The trip countdown reminders are scheduled by your own phone, and nothing about them leaves it.

When you star a ride and allow notifications, we keep a push token for your phone on that star, so we can tell you the ride reopened even when ParkCue is closed. It is used for nothing else. It goes when you remove the star, switch Ride reopenings off in Settings, or delete your account.

What the partner service is shown

When you ask a question, we send a partner service the verified park facts the screen is standing on, the live readings it is quoting, and your question. If you have saved a trip, we also send its shape: crew counts, children’s heights, dates, resorts, pace, priorities, restrictions and must-dos.

We do not send your name, your email address or your account identifier. The provider processes this under a contract that forbids training on it. We keep the token counts of the call so we can see what it cost, and not the words.

ParkCue can also write a short story of one day of your trip, and it asks before it does. Only after you allow it do we send the partner service that day’s shape: the date, the park, the gate time, the stops the planner placed and the crew you entered. Nothing is sent and no story is stored before you allow it, and Settings holds the switch that takes the permission back.

What we never do

No advertising. No selling or renting anything about you, and least of all where you have been.

No following you across other companies’ apps and websites. ParkCue carries no advertising identifier and no third-party analytics.

No invented data. Where a real number is missing, the screen says so rather than showing one.

Who else touches it

Only service providers under contract, and only for the part each of them runs: the service that signs you in, the backend that stores your trip, Apple for in-app purchases and the service that records in-app purchases for us, our payment processor for purchases made on the website, the partner service that writes answers, the map tile service the park map draws from, the push service that carries a reopened ride to your phone, and the email service that carries a crew invite you sent. Nobody else, unless the law compels us.

Children

ParkCue is for the adult planning the trip and is not directed at children. A child’s height is entered by that adult, so the guide can tell which rides that child may go on, and it is used for nothing else. We do not knowingly collect anything directly from a child under 13.

How long we keep it

Your trips stay while your account does, because last year’s trip is useful next year. Your trips go when you delete your account.

Delete your account and your account record, your trips, your starred rides and the change requests you wrote are deleted at once. Encrypted backups held by our backend provider roll off on that provider’s own cycle.

Deleting your account

Settings holds a Delete account row, inside the app, as Apple requires. It deletes your account, your trips, your starred rides and the change requests you wrote, removes your sign-in from the service that signs you in, and signs you out.

The web workspace has no delete button. If you only ever used ParkCue on the web, sign in to the app and use that row, or write to hello@parkcue.app and we delete the account for you.

One thing survives on purpose: the record of a purchase. That record is how a restore gives you back what you paid for, and both Apple and our website restore from the transaction rather than from you. So the record stays, and it stops naming you at the same moment. The confirmation says this before you tap.

Seeing, correcting and taking your data

Nearly everything we hold is something you typed, and it is visible and editable in the app. For a copy of the rest, write to hello@parkcue.app.

If you live in California, or in the EU or the UK, you also have rights to know, to access, to correct, to delete, to portability, and to not be treated differently for using them. We do not sell or share personal information as those laws define it, so there is nothing to opt out of. Write to hello@parkcue.app and we answer inside the window the law sets.

For readers in the EU and the UK, our legal bases are performing the contract you bought, our legitimate interest in keeping the service secure, and your consent where we asked for it.

Security

Everything travels over encrypted connections and is stored with providers that keep industry-standard access controls. No system is perfect. If a breach touches your data we tell you as the law requires.

Not affiliated with the parks

ParkCue is an independent product. We are not affiliated with, endorsed by or sponsored by The Walt Disney Company, NBCUniversal, or any theme park. Park and attraction names are their owners’ trademarks, used only to describe real places.

Changes to this policy

If we change something that matters, the app tells you before it takes effect. The version that applies to you is always the one on this screen.

Who we are

ParkCue is made by MK Studios Group LLC, a limited liability company organised in the State of Wyoming. Our postal address is 12531 Barkley St, Leawood, KS 66209, USA.

Contact

Write to us at hello@parkcue.app.